Privacy Policy

At Yellow Wash Exterior Cleaning Services ("Yellow Wash", "we", "us", or "our"), your privacy is our priority. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website www.yellowwash.ca, request a quote, or engage with our services.

By using our website or submitting information through it, you agree to the practices described in this policy.

1. Information We Collect

We may collect two types of information:

a) Personal Information

Information you voluntarily provide, such as:

• Full Name
• Email Address
• Phone Number
• Home or Service Address
• Details about your property or requested services

b) Non-Personal Information

Automatically collected data to help us improve user experience, such as:

• Browser type and version
• IP address
• Pages visited and time spent
• Device type and operating system
• Referring website or search engine

2. How We Use Your Information

We use your information to:

• Provide, manage, and improve our services
• Respond to inquiries and provide quotes
• Communicate with you about appointments, services, and updates
• Send occasional promotional emails or SMS alerts, which you can opt out of anytime
• Analyze website traffic and usage patterns
• Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

3. How We Share Information

We may share your information with:

• Trusted service providers, such as web hosting, analytics, CRM, form tools, and SMS platforms, under confidentiality agreements
• Legal authorities, when required by law
• Subcontractors or partners who support services like customer service or sales

We may share your information with our affiliates, and in such cases, those affiliates are required to honor this Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services such as customer service and sales is permitted. We may share your personal information with service providers to monitor and analyze the use of our service, or to contact you.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve your browsing experience
• Analyze website traffic and performance

You can disable cookies through your browser settings. However, doing so may limit some website functionality.

5. Yellow Wash Property Services Alerts SMS Messaging

By submitting your phone number through our website, you agree to receive SMS communications including service updates, appointment reminders, and promotional offers.

You may cancel the SMS service at any time by texting STOP to the shortcode. We may confirm your unsubscribe status via SMS. After that, you will no longer receive SMS messages from us.

To rejoin, simply sign up again through the same method.

If you experience issues, text HELP or email us at naji@yellowwash.ca.

• Message frequency varies.
• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.

For privacy-related inquiries, please refer to this Privacy Policy: https://yellowwash.ca/privacy/

6. Data Security

We take reasonable administrative, technical, and physical measures to protect your information from loss, misuse, or unauthorized access. While no online system is 100% secure, we follow industry best practices to safeguard your data.

7. Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you
• Correct or update any inaccuracies
• Request deletion of your personal data
• Withdraw your consent for marketing communications

To exercise any of these rights, contact us at: Naji@yellowwash.ca

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies separately.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have unintentionally collected data from a minor, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of our website after changes means you accept the revised policy.

11. Contact Us